Updated and Effective Date:
These Terms of Service are effective as of July 15, 2024
This Policy describes our data and privacy practices for data collected by Jump Platforms, Inc. (“Jump,” “we,” “us,” “or “our”), through jump.com and any other website, app, product, feature, or service we offer that posts or provides this policy (collectively, the “Platform”), and by Jump offline, which we may combine with online data.
By accessing, using, submitting data to, or otherwise interacting with the Platform or providing information to us offline, you agree to the practices described in this Privacy Policy. Please also review our Terms of Use, which also applies to your use of the Platform. If you do not agree to the terms of this Privacy Policy and the Terms of Use, please do not use the Platform or provide personal data to us.
Jump provides the Platform to you and other fans to connect you with your favorite sports teams, entertainment companies and venues, and similar organizations (“Jump Partners”), help you find and purchase tickets, and improve and personalize your fan experience. Jump provides services to Jump Partners by managing live events and other Jump Partner activities (“Events”) through the Platform, including by facilitating ticket and merchandise sales and transfers, monitoring ticket inventory, and analyzing Event-related data.
As part of the services Jump provides to Jump Partners, Jump may power websites and apps for Jump Partners and provide you the ability to use the Platform to interact directly with the Jump Partner, in which case you are interacting directly with Jump and data collected through its Platform, including your account credentials and your payment and other financial information, is processed in accordance with this Privacy Policy.
When you use a website or app powered by Jump or otherwise use the Platform to interact with one of our Jump Partners, such as by purchasing a ticket to an Event, you are also providing certain data directly to the applicable Jump Partner, including contact data, data related to your purchases, demographic data, and other data about your interests and preferences, and that data is governed by the Jump Partner’s privacy policy and terms. For more information, please see Personal, Sensitive, and Non-Personal Data We Collect and Disclosure of Data to Third Parties.
We collect data about users of the Platform directly, automatically when you visit the Platform, and sometimes from third parties. Some of this data may be considered “personal information” or “personal data,” and some of which may be considered “sensitive,” under various applicable laws. We will also treat other information, including IP addresses and cookie identifiers, as “personal data” where required by applicable law and we will treat certain personal data as “sensitive data” as required by applicable law. Note that we may de-identify or pseudonymize personal data so that it is non-personal, such as aggregating (such as combining it with data about other individuals) and/or or converting it to a code, sometimes using a function commonly known as “hash,” or otherwise removing characteristics that make the data personally identifiable to you. We will treat de-identified or pseudonymized data as non-personal to the fullest extent allowed by applicable law. If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy.
We may ask you to provide data directly, such as contact data (your name, physical address, email address, and phone number), demographic data (for example, your gender, age, and similar information), and other data about you (for example, information about your preferences and interests).
Ticket, Membership & Payment Data
When you make a purchase, we collect payment data, such as credit card, billing, and other financial information, and information about your transaction history. You also have the option to store payment information for future purchases. We may use third party payment processors.
We may collect data to accommodate your seating needs, such as whether you need accessible seating or other accessibility requirements.
We may offer certain membership options through your account. You may also see certain Jump Partner-specific offerings or features through your account, but note certain features accessible through your Jump account are offered by some Jump Partners but not others. And you may be able to see certain team specific offerings through your Jump account.
We also collect data from you about other Event attendees who will redeem the ticket, including their name, phone number, and email address. If you disclose any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.
User Content and Submission Features
The Platform may permit you to submit or post photos, audio, video, text, files, social media posts, or other content (“User Content”) through interactive or other features, such as reviews, discussion forums, blog comments, gallery posts, or promotional activities (“Submission Features”). Your submission of User Content is subject to the Terms of Use for the Site (including the User Content and Acceptable Use terms) which give us the right to use your User Content, online or offline, in connection with our promotional activities. Personal information, such as your name, user name (from the Platform or your social media account), or where you reside, may be publicly displayed with your User Content. Others may access it, use it, and share it. We are not responsible for how others use User Content you submit or post. In addition, in connection with certain activities, your personal information may be disclosed publicly, for example, being identified as a winner of a sweepstakes or being awarded a prize.
Chats
When you participate in a chat feature that Jump may provide, Jump can record, use, and retain your communications and the data you provide in order to assist you during the chat session, provide customer support, to improve our products and services, and for marketing purposes. If you do not consent, please do not continue with chat assistance.
Cookies, Tags, and Other Technologies
Jump and our third-party business partners (including any third-party service providers or third-party content, advertising, and analytics providers) may use a variety of technologies, including cookies and pixel tags, that automatically or passively collect information whenever you access, use, or otherwise interact with the Platform (“Device ID/Interaction Information”).
Device ID/Interaction Information may include, but is not limited to:
Your IP address, mobile device identifier and other unique identifier
Device information, including device model, operating system version, device date and time, mobile network information
How you use and interact with the Platform, including your search terms, pages you visit, content you view and add to your cart, time of your last interaction, time spent on the Platform, and your preferences through a unique visitor ID
Device ID/Interaction Information may be collected through the use of the following technologies:
Cookies and Local Storage. Cookies and local storage are text files placed within a browser on a device when it is used to visit the Platform. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. We may use cookies and similar technologies to help keep your use of the Platform more secure, to study traffic patterns on the Platform, to study the effectiveness of our customer communications, to maintain the integrity of the Platform, to measure crash analytics and other maintenance related data, to manage and measure the performance of advertisements displayed on or delivered by or through the Platform, and to personalize your experience through the Platform, such as to recognize you when you return to the Platform. Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser’s settings for further information. However, if you disable cookies, you may find this affects your ability to use certain parts of the Platform. For more information about cookies, please visit https://www.aboutcookies.org.
Pixel Tags. Small graphic images or other web programming code (also known as web beacons or pixel tags or 1x1 GIFs or clear GIFs) may be included in our web pages and email messages. These and similar technologies may be used for a number of purposes by us and our third-party providers, including to count visitors to the Platform, to monitor how users navigate Platform, to count how many of our email messages were opened, or to count how many particular products were viewed, or for marketing and targeted advertising purposes. The data we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.
Embedded Scripts. An embedded script is programming code that is designed to collect data about your interactions with the Platform, such as the links you click on. The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Platform and is deactivated or deleted when you disconnect from the Platform.
Data Collected Through Mobile Devices and SDKs. We use embedded scripts and the tools provided in Software Development Kits (“SDKs”) to collect data through mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network data, and website usage behavior. SDKs are software packages that contain a set of tools that can be used to help build applications and implement new features in existing apps including those that collect data from your device.
Session Replay Technology. Jump may record through session replay technology your interactions with the Platform, such as what pages you visit on the Platform, how long you visit those pages, and any links you click or data you provide. We use this data for our internal business purposes, such as for website analytics, to improve the Platform and our products and services, and to address functionality issues.
Precise Location Data
In some cases, we may directly collect precise location data through your device if you have opted in to the collection of that data. You may be able to turn off the collection of location data through the settings on your device. However, please note that we may still be able to infer your approximate location through other data we collect, such as IP address.
Jump Partners
When you interact directly with a Jump Partner using your Platform account or otherwise interact with a website or app that is powered by Jump, we will receive information about your interaction with the website or app, including your purchases, Device ID/Interaction Information, and any other information related to your use of the Platform or information you provide to the Platform, which you provide to us directly when you interact with the applicable Jump Partner and we process in accordance with this Privacy Policy.
In certain cases, such as when we receive data about you from a Jump Partner and you have not otherwise interacted with Jump directly, we operate as a service provider for the Jump Partner and we collect, use, share, and otherwise process the data on behalf of the Jump Partner and as directed by the Jump Partner, in accordance with our agreement with the Jump Partner. Such data is governed by the Jump Partner’s privacy policies and practices.
Ticket Transfers
We may receive certain data about you from other users (such as your name, phone number, and email address), such as when another person purchases a ticket on your behalf or otherwise sells or transfers a ticket to you. We will use this data in accordance with this Privacy Policy.
Enhancement Data
We may receive data about you from other third parties, such as data aggregators, joint marketing partners, third party websites, service providers and other business partners. We may also supplement the data we collect with outside records from third parties, such as public databases, publicly available social media pages, and third parties who enhance the data we have about you, in order to provide you with information or services you have requested, to tailor content, to offer you opportunities to purchase products or services that we believe may be of interest to you, and for other purposes. The data collected and stored by third parties is subject solely to the third party’s privacy practices.
Refer-a-Friend
We may make available a “send-to-a-friend,” “refer a friend,” “wishlist” or similar function that permits you to send content directly to a third party through the Platform. If you send a friend a communication using such functionality, the data you provide about your friend (e.g., name, phone number, and e-mail address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person. If you disclose any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.
We may use information that we collect, including personal data and Device ID/Interaction Information, as follows:
To Provide You the Platform, such as to enable you to use the Platform; create and manage your account information; process your purchases and fulfill orders; send order and account-related communications, such as receipts and confirmations; respond to your questions, complaints, or comments and ask for your feedback; process information you provide to us and send you information you have requested or agree to receive, such as newsletters and promotional email communications; provide customer service and support; facilitate your participation in sweepstakes, contests, and other promotions.
To Provide Services to Jump Partners, such as to manage Events through the Platform, including by facilitating ticket and merchandise sales and transfers, monitoring ticket inventory, and analyzing Event-related data.
To Conduct Advertising Activities and Send Marketing Messages, such as to send you information by email, mail, text message, push notification, or other means, about us and the Platform and on behalf of Jump Partners or other third parties, including to send you information about upcoming events, presales, special offers or information about tickets or merchandise you have shown interest in (including reminders based on your activity on the website or app, such as abandoned cart reminders, browse abandonment (e.g., information and alerts based on the offerings or products you viewed on our website or app), and post purchase follow-ups (e.g., offers related to tickets you have purchased, recommendations based on previous purchases, survey or sweepstakes opportunities), which may be based on our use of cookies or other tracking technologies when you view content while logged onto the website or app); create advertising models through lookalike modeling or other methodologies.
To Personalize Your Fan Experience, to identify your interests and preferences and tailor the content, recommendations, and advertising we display to you or others, on the Platform and elsewhere.
For Administrative Purposes, such as to verify your identity, including that your email address is active and valid; contact you regarding your use of the Platform, content, features, or products or other administrative matters, such as changes to our Privacy Policy, Terms of Use, or other policies; consider an employment inquiry you submit.
For Internal Business Purposes, such as to provide and improve the Platform and our products and services; facilitate your job application; detect and troubleshoot problems; analyze the effectiveness of our marketing efforts; analyze trends, statistics, and usage patterns; market research; conduct sales auditing; comply with legal requirements and our business policies and practices, such as our recordkeeping, backup, and document retention policies.
For Security, such as to investigate, detect, prevent, and protect against misuse of our systems, fraud, crime, or other illegal activities or activities that violate our policies or the law.
For Legal Purposes, including to resolve disputes; enforce our agreements and policies; comply with our contractual obligations; cooperate with government or other legal inquiries; fulfill regulatory reporting obligations; protect ours or others’ rights or interests, which may include sharing data with other companies, lawyers, courts, or other government entities.
In Connection with Business Transitions, such as when evaluating or engaging in a merger, acquisition, consolidation, bankruptcy, or other corporate transition affecting all or part of our assets, including during the course of due diligence.
For Other Purposes as Disclosed, such as at the time of collection or otherwise with your prior consent.
We may share non-personal data that we collect, such as certain Device ID/Interaction Information, aggregate user statistics, and hashed or otherwise de-identified or pseudonymized data (including email addresses), and/or our analyses derived from such data, with third parties in our discretion as permitted by law, including for targeted advertising purposes. Please note that we are not responsible for the privacy practices of any third party. If you decide that you do not want to receive communications from a third party, or have questions about their privacy practices, you will need to contact that third party directly. We may share the data we have collected about you (including personal data) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide data, or otherwise with your consent.
Jump Partners
When you interact directly with a Jump Partner through our Platform or otherwise through a website or app powered by Jump, such as when you purchase Event tickets, certain data you provide is collected and used by that applicable Jump Partners in accordance with their own privacy policies and practices.
We may also share certain additional data you provide to us with Jump Partners you have interacted with to enable them to run Events and to provide analytics relating to Events and fan interactions and for their own marketing purposes. We manage certain data on behalf of the Jump Partners but do not share it directly with Jump Partners (such as your account credentials and payment or other financial information).
Third Parties to Whom You Agree or Direct Us to Share Your Data
We may share your personal data when you consent or otherwise direct us to do so. For example, as described above, when you use the Platform to purchase tickets to Jump Partner Events or if you engage with third party payment options, or with another third-party social media application or other feature through which data is shared or if you consent to have your data shared in connection with a Promotion we run with a third party.
Other Users
We disclose certain information to other users when you transfer a ticket to an attendee, including name, phone number, and email address.
Social Media and Other Third-Party Platforms
We may host or facilitate interactions with social media or other third-party platforms, like Facebook, Instagram, YouTube, TikTok. You may also have the opportunity to log in through or otherwise connect your third-party platform account. When you interact with these third-party platforms through the Platform, we will receive data about you from the third-party platform service and you will be choosing to share data about your interactions with Jump with that social media service.
In addition, the third-party platform service may set their own cookies and collect data about your use of the Platform, including your IP address or other device identifiers, and which pages you visit on the Platform. These third-party platforms may be able to collect certain data on your visits to the Platform regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account with the third-party platform. If you are logged out or do not have an account and visit a page with a social plug-in, your browser sends a more limited set of data. Like other sites, the third-party platform will receive data about the webpage you are visiting, the date and time of your visit, and other browser-related data. They may use that data to help them improve their products or for other purposes set forth in their privacy policy. We may also receive data about you if other users of social media give us access to their profiles and you are one of their connections or "friends."
The data we collect is subject to this Privacy Policy. The data collected and stored by the third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share data with us, the types of data shared, and your choices with regard to what is visible to others on that third-party website or service. The third party may allow you to remove the application or feature, in which case we will no longer collect data about you through the application or feature, but may retain the data previously collected.
If you choose to post information to a third-party platform, that information may be public.
Companies for Whom You Work
We may share certain data with the Jump Partner or other company that employs you to the extent you have interacted with us as a representative of that company.
Third Parties Providing Services on Our Behalf
We may share personal data about you with third party vendors who perform services on our behalf, such as website hosting, data analytics, sending email or other communications, marketing, security and fraud prevention vendors and similar entities.
Sweepstakes, Contests, Promotions
We may offer sweepstakes, contests, or other promotions (any, a "Promotion"), that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may require specific requirements of you (including, without limitation, and except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal data may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, as required by law or permitted by the Promotion’s terms or official rules (such as on a winners list).
Administrative and Legal Purposes
Jump reserves the right to use or disclose any data as needed to satisfy any law, regulation or legal request; to protect the integrity of the Platform; to fulfill your requests; to cooperate in any law enforcement investigation, an investigation on a public safety matter, or an investigation into claims of intellectual-property infringement; to protect and defend the legal rights or property of Jump, our affiliates and shareholders, any Platform or its users, or any other party; or, in an emergency, to protect the health and safety of our users or the general public. This includes exchanging data with other companies and organizations for fraud protection and credit risk reduction. We may also use Device Identifiers to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers, or law enforcement agencies, in our discretion.
Business Transitions
In the event Jump goes through a business transition, Jump reserves the right to disclose and transfer all personal data related to the Platform (including, without limitation, during the course of any due diligence process): (i) to a subsequent owner, co-owner or operator of the Platform; or (ii) in connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of certain of Jump ownership interests, assets, or both, or other company change. By providing your data, you understand and agree that we may transfer such data to the acquiring entity without your further consent, except where required by law.
Employment Applications
If you apply for a job with Jump, please note that we use a careers portal that is operated by a third party, and we or our service provider(s) may ask you to provide self-identifying information (such as veteran status, gender, and ethnicity) in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. Providing such self-identifying information is voluntary, but if you do provide such information, we and/or our service providers may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints.
We may use third party business partners, such as analytics companies, ad agencies, network advertisers, and others who provide us with data about the Platform, users, and our advertisements, and who deliver ads to you on our behalf on the Platform and elsewhere online. We and our third-party business partners collect certain data about your visits to and activity on the Platform and other websites and services, including as described in Social Media and Other Third Party Platforms, and may use this data to target advertising to you and others and to assess the effectiveness of our advertising. We may also share (or permit third parties to collect) certain data, such as Device ID/Interaction Information, aggregated or de-identified, pseudonymized or hashed data (including email addresses), with these third parties for similar purposes.
These third parties may set and access their own tracking technologies on your device (including cookies, web beacons or other technology) and may otherwise collect or have access to your personal data over time, including about your visits to the Platform as well as other websites and online services, some of which may be personal information or personal data under various state laws. Companies that we share data with, including ad agencies and networks, may use the data, often in combination with their existing data, in order to present more relevant advertisements that may be of interest to you, and to help us and third parties to do the same.
NAI/DAA Opt-Out. Some of the companies we use may be members of the Network Advertising Initiative (“NAI”) or Digital Advertising Alliance (“DAA”). The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit the DAA's website, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies.
Mobile Device/AppChoices. Mobile devices may contain settings that allow you to disable tracking advertising and/or analytics. In addition, the digital advertising industry has provided the ability for mobile users to register at AppChoices for their intent not to receive targeted advertising.
Google Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze data about the use of the Platform and report on activities and trends. This service may also collect data about the use of other websites, apps, and online services. You can learn about Google's practices, and opt out of them by downloading the Google Analytics opt-out browser add-on.
Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. Your opt-out choices are browser and device specific; if you disable your cookies, upgrade your browser after opting out or if you use multiple different devices, please opt-out on each device and each browser separately.
Marketing Messages from Us
We may provide you with the option to update your information or to opt out of marketing communications through the profile and/or notification preferences section of your account. In addition, you may opt-out of marketing communications as set forth below.
Email. You may unsubscribe from marketing emails we send you through the opt-out mechanism included in each such email. Note, however, that we reserve the right to send you certain communications relating to your use of the Platform, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages.
Text Messages. If you sign up to receive SMS, MMS or RCS messages from Jump, you may unsubscribe by replying “STOP” to the short code.
Push Notifications. We may send promotional and non-promotional push notifications or alerts to your mobile device, and may in some cases do so based on your device’s location or physical proximity to a beacon. You can elect to stop receiving those messages at any time by changing the notification settings on your mobile device.
Data Privacy Choices
Access, Update, or Delete. You are responsible for maintaining the accuracy of the data you submit to us, such as your contact data. You may update the data you have provided to us by logging into the "Account" setting or similar page on the Platform. Jump will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Note, however, that data may persist internally for administrative purposes and that residual data may remain on backup media or for other reasons. If you would like to access, update, or delete personal data collected by Jump through the Platform, you may do so by privacy@jump.com.
Jump uses commercially reasonable steps designed to secure your personal data; however no data transmission over the Internet, wireless transmission, or electronic storage of data can be guaranteed to be 100% secure. Jump cannot ensure or warrant the security of any data we collect. You use the Platform and provide us your data at your own risk.
The Platform may contain content that is served by someone else or links to third-party content or websites. Jump does not control this content or these sites. The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect data from or about you. Jump is not responsible for the privacy practices employed by any third party.
Jump is a US-based company. Please be aware that the data we collect will be transferred to and processed in the United States and other countries. By using the Platform, or providing us with any data, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing, and storage of your data in the United States and other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this data may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your data will also be disclosed to third parties as described in the Disclosure of Data to Third Parties section above.
The Platform is general audience and does not target users younger than the age of 13. We do not knowingly collect personal data online from children younger than the age of 13. If you are a parent or guardian and think we have data about your child, please contact us at privacy@jump.com.
To the extent permitted by applicable law, we reserve the right to change or modify this Privacy Policy at our discretion at any time. We will notify you of material changes by posting the changed or modified Privacy Policy on our Platform. We may also provide notice to you in other ways, such as through contact information you have provided. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Platform after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will, to the fullest extent permitted by applicable law, constitute your consent to those changes. However, we will provide notice and obtain your consent (opt-in or opt-out) if required by law. Note that you may need to consent to our new policies to continue using the Platform.
You may contact us by emailing privacy@jump.com or calling us at +1 201-416-9129. If you still have questions or concerns about our privacy policy, please write us at:
Jump Platforms, Inc.
228 Park Ave S, Unit 50556
New York, New York 10003-1502
privacy@jump.com
“Shine the Light” / Your California Privacy Rights
Jump does not share personal information with third parties for their direct marketing purposes (as defined by California Civil Code Section 1798.83) unless we give you choice (to opt in or opt-out) before sharing with those third parties.
If you are a California consumer and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request by email to privacy@jump.com. You must put the statement “Your California Privacy Rights” in the subject field of your email. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Do Not Track
Some browsers incorporate a 'Do Not Track' (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them.
California Residents Under the Age of 18 Only
If you have created an account with the Platform, you may request that we remove content or information that you have publicly posted by sending an email message to privacy@jump.com that includes: your mailing address and a detailed description of the content or information. At our option, we may either remove your personal information (and not other User Content) or remove all of the content and information. Note that if you have submitted your post to a third party (such as a social media post), you may need to request removal from that third party.
Pursuant to Nevada law, you have the right to opt-out of the sale of certain covered personally identifiable information (PII) we have collected about you through our websites and online services. Please note that Jump does not sell your covered information as those terms are defined under applicable Nevada law. However, you may still submit an opt-out request and we will honor that request as required by Nevada law if we were to engage in such a sale in the future. If you are a Nevada resident and would like to opt-out of the sale of your covered information, please submit your request to privacy@jump.com. Your request must include your full name, street address, city, state, and zip code. Please contact us from the email address you have used to interact with us, or else provide us with that email address in your Nevada Opt-Out request email. We may contact you via such email address as needed regarding this request. If you previously provided a phone number to us, including it in your Nevada Opt-Out request email will assist us in identifying you and processing your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. We will respond to your request within sixty (60) days either confirming that your request has been processed or indicating that we need an additional thirty (30) days to complete the request.
